L-PASS (LIBRARY PASS) FAQ

Overview

Q: What is the L-Pass (Library Pass) service?
A: Concordia University of Edmonton Library is working in partnership with the Edmonton Public Library (EPL) to provide access to public library services to Concordia faculty, staff and students. Faculty, staff and students registered for the L-Pass can access all services currently available to any EPL card holder, including online resources, inter-library loans, books, magazines and much more.

Q: Is there a cost for the L-Pass?
A: There is no cost to faculty, staff and students. The Concordia Library is providing this service in partnership with EPL.

Q: I just paid for an EPL library card. Can I get a refund?
A: Unfortunately, EPL is not able to refund fees paid for existing EPL library cards.

Eligibility

Q: Can anyone register for the L-Pass?
A: Most current Concordia faculty, staff and students should be eligible to register for the L-Pass.

Q: I'm a current faculty, staff, or student but I already have an EPL library card. Can I still get the L-Pass?
A: Yes. Existing EPL card holders can register for the L-Pass through the Concordia Library L-Pass registration website. The barcode on your Concordia ID card will be applied to a new EPL account. This means that while a faculty, staff or student at Concordia, you will use the barcode on your ID card to access EPL services — not your existing EPL library card.

Q: I am a Concordia faculty, staff or student and I already have a TAL card (The Alberta Library). Can I still use the L-Pass?
A: Yes. You can still use your TAL card at all participating library systems in Alberta. The TAL card does not, however, provide access to all available EPL services and the L-Pass does.

Q: I have outstanding charges on my existing EPL account. Can I still register for the L-Pass?
A: Yes.

Registration

Q: How do I register?
A: It's simple. Go to the Concordia Library L-Pass registration website and follow the registration prompts. Once registered, the barcode on your Concordia ID card will serve as your access to Edmonton Public Library services, online and in person.

Q: What if I lose my Concordia ID card and/or get a replacement ID card for any reason?
A: Please report your lost L-pass registered ID card to Edmonton Public Library as soon as possible. You will need to talk to an Edmonton Public Library staff member to reactivate your L-pass on your replacement ID card.

Q: Do I have to register for this service each year?
A: Yes. Your L-Pass will expire each year on September 30th for faculty, staff and students registered in the previous school year (September – August). You can register 40 days before your account expires or any time after it expires provided you are still a faculty, staff or student at Concordia. For example, a current student registering for the L-Pass on November 20, 2013, will have an expiry date of September 30, 2014.

Q: I am registered in the winter session and will continue my studies in the fall. Do I have access to EPL services during spring and summer sessions?
A: Yes. L-Pass accounts for all current students will expire on September 30th.

Q: Why do I need to give my personal information to the Edmonton Public Library to obtain an L-Pass?
A: EPL requires this information to set up your account in its system. Your personal information will not be used for any other purposes.

Q: I tried to register for the L-Pass but was unsuccessful. What do I do?
A: Please contact the Library Circulation Desk staff for assistance.

Q: Can I register for this L-Pass at the Edmonton Public Library?
A: Registration for the L-Pass is only available through Concordia’s L-Pass registration website. A faculty, staff or student can register at an EPL location by going online to the Concordia Library L-Pass registration website.

Q: I am an existing EPL library card holder. Can I re-use my existing PIN with this service?
A: Yes. Existing EPL PINs can be re-used. Only the barcode on your Concordia ID card is applied to your EPL account. If you do not have a PIN, you will be asked to create one for access to online services.

Q: I have forgotten my EPL PIN number. How can I find out what it is?
A: You can use EPL's Forgot your PIN? service. You can also call any EPL branch to receive your PIN number over the phone. Confirmation of your card number and other account information will be required.

Resources And Materials

Q: What services are available with the L-Pass?
A: You can use all services currently available to any EPL card holder, including online resources such as Overdrive audio books, inter-library loans, books, videos/DVDs, magazines and much more.

Q: Do I have to pay late charges for overdue materials at EPL?
A: Yes. All EPL users assume responsibility for overdue, damaged or lost materials. Payment must be made at a branch of the Edmonton Public Library. Outstanding late charges for Edmonton Public Library materials do not affect your Concordia Library account or privileges.

Further Information

Q: Who do I contact for more information about this service?
A: the library Circulation desk.
Email: Send Email
Phone: (780) 479-9338

Comments are closed.

© 1998 - 2017 Concordia University of Edmonton Library